At URBAN Traveler we guarantee 100% satisfaction.  If you are not satisfied with your merchandise, you may return it, unused, within 30 days for a prompt refund. ALL returns and exchanges must be accompanied with a sales receipt.  Returns after 30 days will be for in-store credit only.  Visit us at our Roseville Commons or Ridgedale Center locations.

If defective, used merchandise will follow it's specific manufacturers warranty policies. A check will be issued for returns and will be sent within 7-10 working days from the date merchandise was returned. All gift items must be returned with the proper box, instructions, and adapter/hardware.  Charge refunds will be processed as soon as the returned merchandise has been received by us. Returns on converters and adapters after 10 days are for in-store credit only. No returns on monogrammed merchandise. Please mail your merchandise back to us via UPS or USPS (insured mail), postage prepaid, enclosing your packing slip.

If you are dissatisfied after making your baggage damage claim to the airline, please contact: